Ordering & Shipping FAQs - On Target, On Time
General Questions
- Where is my order confirmation?
Log in your account on Dggtaser.com account - Is this site safe?
Yes, please read our Privacy and Secuity Policy - What are DGG's hours of operation?
9am - 5pm EST Monday-Friday - Do I/my tax-exempt government agency have to pay sales tax?
No, however you must provide proper documentation and etablish a Law Enforcement Agency Account with DGG. - Do you take special orders?
Yes, please call us at (866) 626-8273 - I don't see the answer to my question. What now?
Please call us at (866) 626-8273 we'll be glad to assist you.
Payment
- When will my credit card be charged?
Your credit card will charged at the time of purchase. - What payment methods does DGG accept?
We accept VISA, Master Card and American Express - Can I use a purchase order (P.O.) to order online?
Not at this time. You can place an order with DGG, see our LE Agency Purchasing Department
Delivery & Order Status
- How can I check the status of my order?
Log in your account on Dggtaser.com account - When will my products arrive?
Your order should arrive in 3-6 business days, unless the item is curretly backordered. - Can my order be shipped to an address that's not the same as my billing address?
Yes, the biling address must match the information on your credit card. - Can my order be shipped to an address outside the United States?
Yes, however international orders are eligible for our Free shipping offer and extra shipping charges will apply. Some rstricted items are not available for export. Please read our Shipping Policy - Does DGG offer APO/FPO shipping?
Yes, we happy to ship APO/FPO to US Armed Services
Promos & Special Pricing
- How do I redeem my promo code?
Your promo code should entered during the check process when finalizing your order. - Do you offer free shipping?
Yes, orders over $75 shipping to the continental United States are eligible for our Free Shipping offer. - Do you offer volume/quantity pricing and discounts?
For some Law Enforcement Agenc purchases. Please call us at (866) 626-8273 we'll be glad to assist you.